HBS Systems offers the most comprehensive electronic data conversions in the industry. We were the pioneer in using system programmers to bring forth historical dealership data to minimize the impact of changing systems.

This also provides continuity between your old system data and your new HBS system, which equates to better customer service. It also eliminates the need to switch back and forth between systems.

Immediately following completion of the classroom or virtual training session, our system installation, and training experts will arrive onsite at your dealership to install your new HBS Systems Dealership Management System and to provide training to the rest of your team. Our dealership-proven, structured process ensures that each employee will receive the training they need to become productive. Our award-winning trained professionals will work side-by-side with your team to maintain a high level of customer service during the transition between systems.

Within the next 30-90 days, HBS will coordinate with you to schedule another week of onsite training which is included at no additional charge with your system purchase. This session is used to reinforce the initial onsite training and to focus on improving the efficiency of your dealership operations. Over the years, our customers have cited this as one of the most valuable aspects of installing one of our systems.

HBS Systems provides the industry’s highest customer satisfaction in support to our dealer management system users through two fully-staffed support offices: one located in Dallas, Texas, and the other in Stratford, Ontario, just outside of Toronto. With active support offices in two countries, we provide uninterrupted support services during most national holidays.

The majority of our support specialists have dealership backgrounds, and hold college degrees in accounting or a related field. We routinely rotate our team between in-office support and onsite installation and training in the dealership. Our goal is for one of our experienced support specialists to answer your call and address your questions in a single phone call. In the event that we need to follow-up with you later, we utilize a computerized call tracking system to log your call and to provide our entire support organization with access to your situation. This maintains continuity and ensures that your support needs will be met.