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What Does Your Team Have in Common with Taylor Swift?

Bobcat of New York Selects HBS Systems Dealer Management Software

A recent Inc. story titled, “Taylor Swift Just Did Something Incredibly Simple, Yet It’s a Powerful Example of Emotional Intelligence”, discusses How you treat people—especially people you may never actually see—makes all the difference and provides incredible insight into emotional intelligence. Teaching your equipment dealership team to use emotional intelligence at work can have a significant impact on their ability to communicate effectively, build strong relationships, and provide exceptional customer service. In this blog, we’ll provide a roadmap to help you teach and encourage emotional intelligence among your team.

What is Emotional Intelligence (EI)?

Provide your equipment dealership team a written explanation of what emotional intelligence is and why it’s essential in not only the workplace but also at home. Emotional intelligence involves understanding, managing, and effectively using emotions, both in oneself and in others. Make it clear that it’s not about suppressing emotions but about recognizing and responding to them appropriately.

Lead by Example:

As a leader, set a positive example of emotional intelligence in your interactions with team members, customers, and other stakeholders. Show empathy, active listening, and a constructive response to difficult situations.

Training and Workshops:

Consistently organize training sessions or workshops focused on emotional intelligence. These sessions might include discussions, role-playing, and exercises to help equipment dealership employees recognize and improve their emotional intelligence skills.


Help team members develop self-awareness by encouraging them to reflect on their emotions, triggers, and reactions. Self-awareness is the foundation of emotional intelligence. To increase self-awareness, encourage self-reflection and suggest journaling as a way to be able to look back on their journey.

Active Listening:

Train your equipment dealership team to actively listen to customers and colleagues. Emphasize the importance of giving full attention, asking clarifying questions, and showing genuine interest in what others have to say. Encourage role-playing exercises in active listening and allow time for feedback. Practicing any new skill


Teach your equipment dealership team to put themselves in the shoes of others, whether it’s a customer’s perspective or a colleague’s. Emphasize understanding others’ emotions and needs, and encourage your team to express empathy in their interactions.

Conflict Resolution:

Provide guidance on resolving conflicts in a constructive manner. Teach techniques for addressing conflicts, such as staying calm, finding common ground, and seeking win-win solutions.

Stress Management:

Equip your equipment dealership team with stress management techniques to help them handle challenging situations without becoming overwhelmed. Techniques like deep breathing, time management, and work-life balance can be beneficial. The National Institutes of Health suggests breath-control can change your life!


Provide regular feedback to your team on their emotional intelligence skills. Highlight areas where they excel and where improvement is needed. Constructive feedback can help team members grow and develop their EI.

Encourage a Supportive Environment:

Foster a workplace culture that values emotional intelligence. Encourage open communication, mutual respect, and a safe space for team members to express their emotions and seek support when needed.

Continuous Learning:

Emotional intelligence is a skill that can be developed over time. Encourage your equipment dealership team to engage in ongoing self-improvement and learning about EI, whether through books, articles, courses, or workshops.

Measure Progress:

Consider implementing a system to measure and track the progress of your team’s emotional intelligence. This can include self-assessment tools, surveys, or observations to see how well they are applying EI in their roles. Our team at HBS Systems would love to hear about your progress and success. Drop us a note at sales@hbssystems.com to let us know how emotional intelligence has helped your team.

Recognize and Reward:

Acknowledge and reward equipment dealership team members who consistently demonstrate high emotional intelligence in their work. This recognition can motivate others to improve their EI skills.

Teaching emotional intelligence to your equipment dealership team is an ongoing process, and it’s essential to make it an integral part of your dealership’s culture. By developing emotional intelligence within your team, you can enhance relationships, customer satisfaction, overall performance, and profitability.

If you are looking to work with an equipment dealership management software partner that excels in emotional intelligence, contact our award-winning team today via email at sales@hbssystems.com or call 800-367-6376 for a demo to see why more equipment dealerships trust HBS Systems as a partner for the life of their business.


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